Technical Support

We provide you complete Technical service support for a large variety of third party printers and other products, brand and services.

Some of the features that we provide are:

  • Round the clock 24*7 Tech Support.
  • Remote support by our expert Technical experts.
  • Full time
  • 99% first call resolution for various products.

Refund Policy for Technical Support Subscription:

For Subscription Plans: A full refund will be issued if we are not able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan, no refund shall be made.

Notwithstanding this, the service provider may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card used for purchasing the service. On the specific request of the subscriber the service provider may process the refund in some other account subject to submission of such documents/information as may be asked by the service provider for the said purpose.

For Incident Based Plans: You will be eligible for refund when any of the following criterions are met:

  1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  2. The issue is out of scope for the particular plan
  3. Full time
  4. 15 days have not passed after the issue was last worked upon by a technician.